(903) 832-8636

Welcome to the Transportation Page

866-575-9014

Learn more about what we do

About the Transportation Program

Ark-Tex Council of Governments Rural Transit District (TRAX) provides low-cost transportation for residents of Bowie, Cass, Delta, Franklin, Hopkins, Lamar, Morris, Red River and Titus counties from their homes or other designated pick up points to meet transportation needs. This rural transportation network does not provide intercity transportation within Nash, Texarkana, or Wake Village.

Ark-Tex Council of Governments has a TRAX program to serve you in its non-urban areas. Ark-Tex Council of Governments Rural Transit District is funded by the Texas Department of Transportation (TxDOT) and Federal Transit Administration (FTA). Legal Authority: Federal Transit Act (49 U.S.C. App. Section 1601 et seq.) Section 5311.

Rural Transit District

The Ark-Tex Council of Governments Rural Public Transit District (ATCOG RTD) was established in 1989 by the Governor and the Legislature of the State of Texas under House Bill 2588.

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Texarkana Urban Transit District

Texarkana Urban Transit District (TUTD), operating as T-Line Bus System, operates a fixed route bus service and ADA Complementary Paratransit Service within the City limits of Texarkana, Arkansas, and Texarkana, Wake Village and Nash, Texas.

Visit http://www.t-linebus.org

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USE TRAX FOR ALL YOUR TRANSPORTATION NEEDS

Beauty Shop • Grocery Shopping • Bill Paying • Doctor Appointments • To and From Work • Banking

SCHEDULE ONLINE

Paris Metro

TRAX Transportation announces, "Paris Metro" Service Fixed-Route bus service in Paris, TX. Paris Metro Service operates Monday-Friday 6:00am-6:00pm.

Fare Information
Route Map
Bus Stop Locations/Times
Paratransit Application
ADA Complementary Paratransit Plan

Call 903-739-2444 or 903-739-2445 for more information. Visit our Paris office located at 1601 Clarksville St. Paris TX 75460. Open M-F 8am until 5pm.

Texas Veterans Commission

This program is supported by a grant from the Texas Veterans Commission Fund for Veterans’ Assistance. The Fund for Veterans’ Assistance provides grants to organizations serving veterans and their families. For more information, visit https://www.tvc.texas.gov/.

Transportation Scheduling

Charges may be determined by phone the TRAX service provider for your county. To schedule a trip, please call the service provider at least 24 hours before your trip. This allows the vehicles to be scheduled and coordinated for maximum utilization and allows for special needs passengers. TRAX provides accommodations for the special needs of passengers and has ADA (Americans with Disabilities Act) accessible vehicles. Wheel chair lifts are available upon request.

Passengers requesting reasonable modifications should describe what modifications they need in order to use the service. Whenever feasible, requests for modifications should be made and determined in advance of the scheduled trip (i.e., during the paratransit eligibility process, through customer service inquiries or through TRAX’s Complaint Process). If modifications cannot be made in advance, TRAX staff will make a determination of whether the modification should be provided at the time of request. Please read our ADA Compliant Rider’s Guide.

Reservations Call For Scheduling 1-866-575-9014

Bowie, Cass (903) 255-3530, (866) 575-9014
Franklin, Titus, & Morris (903) 255-3530, (866) 575-9014
Delta, Hopkins, Lamar & Red River (903) 739-2444, (844) 437-7497
Paris (903) 739-2444, (844) 437-7497

SCHEDULE ONLINE

Cancellation Policy

TRAX Transportation has established an administrative process to suspend service to passengers who establish a pattern or practice of missing scheduled trips. This policy applies to all passengers. Cancellations should be made at least 24 hours prior to the scheduled trip being cancelled. A late cancellation occurs when a passenger cancels a trip on the same day of the scheduled trip. If passengers cancel a trip either by phone or upon arrival of the driver at the destination on the same day scheduled, a $2.00 fee will be charged. Passengers who cancel on the same day of the scheduled trip three times in a thirty (30) day period will be suspended from service for fourteen (14) days. This policy applies to all passengers and priority will not be given to any passenger due to age or disability. Trips can be cancelled by calling your local dispatch office. For further details, please review our Policies and Procedures.

Complaints

Have a Comment or Complaint?

We at TRAX try to meet all of our passenger’s transportation needs, but we realize that there is always room for improvement. We welcome your input & feedback. You may call us or email us as follows:

Mark Compton, Transportation Manager 903-255-3569 send an email
Bobby Williams, Operations Coordinator 903-255-3549 send an email

For Formal Complaints, we provide the following: Any person who believes he or she has been discriminated against on the basis of race, color or national origin by Ark-Tex Council of Governments (ATCOG) may file a Title VI complaint by completing and submitting the form linked below by mail or in person to 4808 Elizabeth Street Texarkana, TX 75503. ATCOG investigates complaints received no more than 180 days after an alleged incident. ATCOG will process complaints that are complete, in a reasonable amount of time.

Once a complaint is received, ATCOG will review it to determine if our office has jurisdiction in the matter. The complainant will receive an acknowledgement letter within 10 business days informing the complainant whether the complaint will be investigated by ATCOG. ATCOG will only notify its TxDOT Public Transporation Coordinator within 10 working days by email, of any Title VI complaints filed within it.

ATCOG has 30 days to investigate the complaint. If more information is needed to resolve the matter, ATCOG will contact the complainant. The complainant has 20 business days from the date of the letter to send requested information to ATCOG’s Title VI investigator If the investigator is not contacted by complainant or does not receive the request for additional information within the 20 business day requirement, ATCOG can administratively close the case. A case can also be closed if the complainant indicates they no longer wish to pursue their case.

Section 601 of Title VI of the Civil Rights Act of 1964 states the following: No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.

Complaint Procedure in English and Spanish (download PDF).
Written Complaint Form in English and Spanish (download PDF).

The Americans with Disabilities Act

The Americans with Disabilities Act (ADA) protects people with disabilities from discrimination. Disability rights are civil rights. From voting to parking, the ADA is a law that protects people with disabilities in many areas of public life.

If you believe that you or someone else was discriminated against based on a disability, you can file an Americans with Disabilities Act (ADA) complaint against: a state government or local government, such as a: public hospital, public school, other state or local government program, a private business that serves the public, such as a: restaurant, doctor’s office, shop, or hotel.

ADA Complaint Form (download PDF).