Long-Term Care Ombudsman


An Ombudsman advocates for quality of life and care for residents living in nursing homes and assisted living facilities.  An Ombudsman completes state-approved training and is certified by the State Long-Term Care Ombudsman.  The Ombudsman Program is certified by the Texas Health and Human Services.


An ombudsman:

  • Helps ensure that residents receive the care they want and are treated with the dignity they deserve.
  • Identifies and resolves concerns that affect residents.
  • Supports and promotes the health and safety of residents.
  • Protects Residents Rights.
  • Supports resident-directed care.
  • Respects resident choices and independence.
  • Provides information about Resident and Family Councils.
  • Advocates for resident-focused laws and regulations.


The Long-Term Care Ombudsman Program utilizes volunteers in each county to respond to and investigate resident complaints. Ongoing training and support is provided for volunteers. Persons interested in volunteering should contact the Managing Local Ombudsman for more information.

To File a Complaint on behalf of a resident residing in a nursing home or assisted living facility, contact:

Kim Palmore, Managing Local Ombudsman

903-255-3507 or Email Kim Palmore

**If you are filing a complaint of abuse or neglect, please call 1-800-458-9858 for immediate assistance**