Transportation Program


traxdrivers

Make-A-Reservation

Reservations

Call For Scheduling 1-866-575-9014

Bowie, Cass, & Morris (866) 575-9014, (903) 255-3530
Franklin, Titus (866) 575-9014, (903) 572-3670
Delta, Hopkins, Lamar & Red River (866) 575-9014, (903) 739-2444  or (903) 739-2445
Paris (844) 437-7497

 


 

About the Transportation Program

Ark-Tex Council of Governments Rural Transit District (TRAX) provides low-cost transportation for residents of Bowie, Cass, Delta, Franklin, Hopkins, Lamar, Morris, Red River and Titus counties from their homes or other designated pick up points to meet transportation needs. This rural transportation network does not provide intercity transportation within Nash, Texarkana, or Wake Village.

Ark-Tex Council of Governments has a TRAX program to serve you in its non-urban areas. Ark-Tex Council of Governments Rural Transit District is funded by the Texas Department of Transportation (TxDOT) and Federal Transit Administration (FTA). Legal Authority: Federal Transit Act (49 U.S.C. App. Section 1601 et seq.) Section 5311.

Use TRAX For All Your Transportation Needs

Beauty Shop • Grocery Shopping • Bill Paying • Doctor Appointments • To and From Work • Banking

Charges may be determined by phone the TRAX service provider for your county. To schedule a trip, please call the service provider at least 24 hours before your trip. This allows the vehicles to be scheduled and coordinated for maximum utilization and allows for special needs passengers. TRAX provides accommodations for the special needs of passengers and has ADA (Americans with Disabilities Act) accessible vehicles. Wheel chair lifts are available upon request.

Passengers requesting reasonable modifications should describe what modifications they need in order to use the service. Whenever feasible, requests for modifications should be made and determined in advance of the scheduled trip (i.e., during the paratransit eligibility process, through customer service inquiries or through TRAX’s Complaint Process). If modifications cannot be made in advance, TRAX staff will make a determination of whether the modification should be provided at the time of request.

Click here for our ADA Compliant Rider’s Guide

Cancellation Policy

TRAX Transportation has established an administrative process to suspend service to passengers who establish a pattern or practice of missing scheduled trips. This policy applies to all passengers. A late cancellation occurs when a passenger cancels a trip less than 24 hours before the scheduled trip. A no-show trip occurs when the vehicle arrives at a pick-up location and the passenger does not board the vehicle within 10 minutes. If you cancel a trip either by phone or upon arrival of the driver at destination with less than 24 hour notice, you will be charged $2.00 and no-shows will be charged $2.00. Passengers are responsible for cancelling trips they no longer need. Trips can be cancelled by calling your local dispatch office. For further details, click here.

Complaints

Have a Comment or Complaint?

We at TRAX try to meet all of our passenger’s transportation needs, but we realize that there is always room for improvement. We welcome your input & feedback. You may call us or email us as follows:

Nancy Hoehn, Transportation Manager       903-255-3553    nhoehn@atcog.org

Bobby Williams, Operations Coordinator    903-255-3549  bwilliams@atcog.org

Emily Green, Trans. Operations Specialist  903-255-3542     egreen@atcog.org

For Formal Complaints, we provide the following:

Any person who believes he or she has been discriminated against on the basis of race, color or national origin by Ark-Tex Council of Governments (ATCOG) may file a Title VI complaint by completing and submitting the form linked below by mail or in person to 4808 Elizabeth Street Texarkana, TX 75503. ATCOG investigates complaints received no more than 180 days after an alleged incident. ATCOG will process complaints that are complete, in a reasonable amount of time.

Once a complaint is received, ATCOG will review it to determine if our office has jurisdiction in the matter. The complainant will receive an acknowledgement letter within 10 business days informing the complainant whether the complaint will be investigated by ATCOG. ATCOG will only notify its TxDOT Public Transporation Coordinator within 10 working days by email, of any Title VI complaints filed within it.

ATCOG has 30 days to investigate the complaint. If more information is needed to resolve the matter, ATCOG will contact the complainant. The complainant has 20 business days from the date of the letter to send requested information to ATCOG’s Title VI investigator If the investigator is not contacted by complainant or does not receive the request for additional information within the 20 business day requirement, ATCOG can administratively close the case. A case can also be closed if the complainant indicates they no longer wish to pursue their case.

Section 601 of Title VI of the Civil Rights Act of 1964 states the following: No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.

Complaint Procedure in English and Spanish (download PDF).

Written Complaint Form in English and Spanish (download PDF).

Reports/Policies

Ark-Tex Regional Coordination Plan Update Approved by Committee Submitted to TxDOT August, 2013 (download PDF).

2013 Coordinated Transit Plan Update As Approved February 26, 2013 (download PDF).

Ark-Tex Area Regional Public Transportation Plan November 30, 2006 (download PDF).

Ark-Tex Regionally Coordinated Transportation Plan adopted February 2017 (download PDF).

ATCOG Civil Rights Title VI Policy (download PDF).

ATCOG Public Participation Plan (download PDF).

Links

Rural Transit District (TRAX)

Texarkana Urban Transit District (T-Line)

Texas Department of Transportation (TXDOT)

AAA Release of Information for Older Americans Act Programs